Barcelona Apartment Rentals Terms

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Terms and Conditions

1- Price

All prices includes tax. City Tax is not included in the rental price.

Total price includes expenses for consumption of gas, electricity and water.

Total price includes final cleaning fee.

The booking is confirmed once the prepayment is paid. You'll receive a confirmation email including your booking voucher.

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2- Payment

Your reservation will be confirmed upon receipt of a prepayment made directly online. The amount of the booking fee is defined according to the apartment selected, the length of your stay and the number of people. This amount is clearly indicated in the reservation process on our website

The payment of the prepayment is processed through a secured payment platform and all main credit cards are accepted.

Bank transfers are also accepted - please contact our office should you select this payment method. Important note: bank transfers can be agreed only for bookings made at least 7 days prior to arrival, this guarantees that the payment has been made correctly. Any related cost to a bank transfer shall be paid by the client.

Your reservation is valid and confirmed upon receipt of the prepayment made online and accepted by our office. A confirmation email is sent directly including all detailed information for your arrival in Barcelona. This email confirms your accommodation booking.

The remaining balance is due in cash upon your arrival in Barcelona. You will be welcomed by the owner or his representative directly at the accommodation address. Some properties accept credit card payment. Please be aware that there may be an additional cost for using this payment method. Any other payment method accepted besides cash is specified in the booking voucher. Please refer to your booking voucher to find out what payment method is accepted upon your arrival.

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3- Security Deposit

A security deposit for the amount specified in your booking voucher is required for most accommodation. The amount is defined according to the type of accommodation and guarantees the proper care of the accommodation premises and of the furniture and fittings therein. This amount must be paid in cash.

In the event that the accommodation is left in the same condition as it was on the day of arrival, the security deposit is refunded to the client.

Cocoon Barcelona is not responsible for any dispute arising from a security deposit refund.

The accommodation owner or property manager has the right to refuse admittance to clients who do not pay the required security deposit.

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4- Booking Reservation

Cocoon Barcelona uses all available means to offer accurate on-line availability calendars. However, we cannot guarantee that at thetime we process your booking request, the accommodation will still be available. Our Company reserves the right to refuse your booking request and propose alternative solutions, without being responsible for the consequences.

The confirmation of the booking is conditional on the acceptance of the payment of the service by credit card or any other accepted payment method.

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5- Cancellation by Client

In the event that you should cancel the aforementioned booking reservation, in whole or in part, Cocoon Barcelona will apply the penalties detailed here below

Cancellation less than 15 (fifteen) days prior to arrival date
50% (fifty percent) of the total amount due on arrival.

Cancellation less than 24 (twenty four) hours prior to arrival date or «no-show»
100% (one hundred percent) of the total amount due

The prepayment paid for the reservation of the accommodation cannot be reimbursed nor can it be transferred. This includes “force majeure” circumstances.

In the event that the client should change their dates, it will be understood to be as a new stay and it will be subject to the cancellation conditions.

Booking reservations cannot be transferred from one accommodation to another.

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6- Cancellation by Cocoon Barcelona

In the event that Cocoon Barcelona should be unable to provide the property client that the has booked, we reserve the right to transfer the client to a property of similar characteristics.

If no agreement can be reached both parties are authorized to cancel the contract. In this event Cocoon Barcelona will refund the prepayment (except the part corresponding to the days that the apartment was used, if this is the case). Cocoon Barcelona will neither be liable for further claims by the client nor for any damages, losses, lost profits, direct or indirect costs, arising from such cancellation.

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7- Booking change upon client request

The following changes can be made up to 2 days prior to arrival:

• Number of guests, depending on the accommodation capacity.

• Addition of nights, depending on the accommodation availability calendar.

The first change to your booking confirmation is free. Any additional change will carry a charge of 30€ for an administrative fee.

All cancellations or changes must be communicated by email. No request made by phone will be accepted.

It is strongly recommended that our clients take out insurance including travel cancellation coverage.

(NB: some credit cards do offer trip cancellation coverage. Please refer directly to your bank)

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8- Arrival/Departure

The accommodation is usually available for check-in from 3 pm. When ever possible, by request, we can arrange for the accommodation to be available earlier. It is therefore important to know your arrival time as well as any changes that might occur prior to your arrival.

Please note that all arrivals later than 8 pm are subject to an extra charge of 20€ and 35€ for arrivals after 11 pm.

You can also leave your luggage in our office at no extra cost during our office hours.

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9- Use of Accommodation

The accommodation shall be used for individuals and business travellers as a holiday rental, the accommodation should never be used for commercial activities without the prior written acceptance of our company, which mediates on behalf the property owner. Therefore, the client declares that he/she is leasing the accommodation for the purpose of spending his/her holiday there, under no circumstances shall the accommodation leased under the terms of the contract hereof be used on a habitual residential basis.

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10- Cleaning

The accommodation is cleaned prior to each client arrival. Bed linen and towels are provided for each guest occupant. When leaving, guests are required to leave the apartment in a reasonable condition and to take the rubbish out. If this is not fulfilled, the owner is entitled to ask for a compensation fee.
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11- Number of Guests

The client shall inform Cocoon Barcelona of the number of guests who will occupy the accommodation booked. Unless otherwise agreed by Cocoon Barcelona, only the number of people indicated by the client when booking shall be authorized to stay in the accommodation. In the instance that the number of guests varies within one stay, the booking shall be made for the maximum number of guests who will occupy the accommodation.

The number of guests who may stay in the accommodation shall not exceed the authorized capacity, except for children less than three years of age. Pets are only allowed when permission has specifically been granted.

In the event of any infringement of the aforementioned obligations, Cocoon Barcelona or the property owner are entitled to request that the client leave the accommodation. The client shall have no right to claim any type of compensation.

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12- Condition and Maintenance of the Accommodation

The client shall keep and maintain the premises in good condition throughout rental period, and freely agrees to pay the owner the present market rates in case of any damage or loss to the said accommodation, caused either by client or by any other guests staying in the rented accommodation.

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13- Behaviour

The client booking the accommodation is liable for the correct and decent behaviour of all the people accompanying him/her. Should that person, or any person accompanying him/her not behave in an appropriate and responsible way, Cocoon Barcelona and/or the owner shall be entitled to request that the client and the people accompanying him/her leave the apartment without the later having any right to claim any type of compensation.

Please respect your neighbours: most of our apartments are located in private and residential buildings. The neighbours are normal working people who need to get up early and go to work every day. Therefore, please limit your noise level in the stairwells as well as in the apartment. ANY EXCESSIVE NOISE, LOUD MUSIC AND PARTIES ARE STRICTLY FORBIDDEN!

In case of complaints from the neighbours due to excessive noise or annoying behaviour by any people in your group, the owner has the right to expel the client and all guests from the apartment whether it is during the day or night, without giving any refund of the amount already paid for the reservation, and to keep the security deposit. By booking with Cocoon Barcelona, the client agrees with these terms & conditions. In addition, any police fine will the responsibility of the guest.


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14- Ecology, energy savings

Help save energy: Please make sure that all lights are turned off when you leave the accommodation, and that the air-conditioning and heating are set to minimum or switched off whenever possible.

Also, take your rubbish out and separate glass, cardboard and paper whenever possible.

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15- Liabilities

Neither Cocoon Barcelona nor the owner of the apartment shall be liable for any direct or indirect damages that may arise as a consequence of the use of the apartment by the guest, including without limitation, damages, insurance, losses because of fires, robbery or criminal behaviour.

Cocoon Barcelona mediates in the name of the owner or property manager, any complaint should be directed directly to the owner or manager of the accommodation during the guest stay.

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16- Cocoon Website

While Cocoon Barcelona does its very best to maintain the accuracy of the information contained on its website, we cannot be held liable for any errors or omissions that may arise, or be responsible or liable for any negligence with regard to information on or accessible from this website. Cocoon Barcelona also reserves the right to change information published on the site at any time including rates, descriptions and pictures.

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17- Dispute

All disputes between Cocoon Barcelona and the tenant arising from the above terms and conditions shall be settled by the Barcelona Arbitration Court(Spain).

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The Terms & Conditions may undergo changes and shall be effective and accepted on-line as from the date of the first booking request.

These Terms & Conditions do not affect consumer statutory rights.

Our company, introduction
Our agency visits and selects the best apartments in Barcelona at the lowest price guaranteed!
41 reviews
Stewart Shaw (Australia)
"Absolutely satisfied with the agency.
Used it two years ago hence making contact again this time.
Would recommend your agency to anyone traveling to Europe."
September 2019
93 reviews
Gro Hørthe (Norway)
"Everything worked fine concerning contact with the agency"
July 2019
68 reviews
Joanne Borrett (Australia)
"The agency service was brilliant, communication was easy and efficient and I felt very confident using your services throughout my reservation experience.
We were thrilled with our stay. Thanks again."
May 2019
68 reviews
Richard Cohen (Canada)
"100% satisfied. We would not hesitate to recommend you."
March 2019
14 reviews
Jon H. (United Kingdom)
"Definitely recommend"
March 2019
176 reviews
Sebastien Dubos (Sweden)
"Great flat an awsome location.
Agency is very responsive. They got us an extra day for a fair price."
December 2018
6 reviews
Melissa Bruyere (France)
"Really great agency"
November 2018
4 reviews
Seb C. (United Kingdom)
"Communication was all good and price was very good. "
September 2018
10 reviews
Michelle Hurty Hurty (United States)
"Very easy to book online. Pickup of keys easy and clear. Apartment in great shape and exactly as advertised"
June 2018
38 reviews
Thierry Bollier (Belgium)
"not our first time with Cocoon and certainly not our last!"
May 2018

Our agency Cocoon Barcelona is recommended by le Routard.