Stay Apartments FAQ

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Call us : +34 93 500 50 58+34 93 500 5058  |  info@cocoonbarcelona.com
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FAQ - Frequently Asked Questions

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During my stay

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1. Can I request additional cleaning?

Some apartments offer an additional cleaning service. You can contact us to find out whether this service is available.

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2. What do I do if I have a problem with my accommodation?

If there is a problem or you break something in the apartment please call the owner so that he can replace or fix it. If you cant reach the owner, please contact us. We'll do our best to arrange a quick solution.

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3. Do you have an office in Barcelona?

Our office is located in Barcelona's historic center. While staying in Barcelona, you are welcome to visit us to stop by and leave your luggage with us free of charge or if you have any problems. More informations.

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4. Where can I get tourism information?

Your booking voucher includes insider tips & special discounts selected for our clients: bike & scooter rental, restaurants, bars, museums, activities for children, etc.

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Didn´t find your answer? Contact us
Our company, introduction
Our agency visits and selects the best apartments in Barcelona at the lowest price guaranteed!
GAUDI LUXURY ****
68 reviews
Joanne Borrett (Australia)
"The agency service was brilliant, communication was easy and efficient and I felt very confident using your services throughout my reservation experience.
We were thrilled with our stay. Thanks again."
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May 2019
GAUDI LUXURY ****
68 reviews
Richard Cohen (Canada)
"100% satisfied. We would not hesitate to recommend you."
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March 2019
BARCELONA HOLIDAYS 1
14 reviews
Jon H. (United Kingdom)
"Definitely recommend"
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March 2019
PICASSO TERRACE
174 reviews
Sebastien Dubos (Sweden)
"Great flat an awsome location.
Agency is very responsive. They got us an extra day for a fair price."
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December 2018
GAUDI TERRACE 2
6 reviews
Melissa Bruyere (France)
"Really great agency"
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November 2018
RAMBLA LICEU LOFT 4
4 reviews
Seb C. (United Kingdom)
"Communication was all good and price was very good. "
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September 2018
BARCELONA CENTER 2B
10 reviews
Michelle Hurty Hurty (United States)
"Very easy to book online. Pickup of keys easy and clear. Apartment in great shape and exactly as advertised"
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June 2018
BARCELONA PALACIO
38 reviews
Thierry Bollier (Belgium)
"not our first time with Cocoon and certainly not our last!"
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May 2018
GAUDI LUXURY ****
68 reviews
Mark Leon S. (United States)
"An excellent agency. Straightforward, honest and a pleasure to do business with. I would highly recommend to anyone looking for tasteful, well managed apartment rentals in Barcelona."
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January 2018
CATHEDRAL 1
4 reviews
Donal O. (Ireland)
"Great value and service. Highly recommended."
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January 2018

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