Stay Apartments FAQ

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FAQ - Frequently Asked Questions

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During my stay

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1. Can I request additional cleaning?

Some apartments offer an additional cleaning service. You can contact us to find out whether this service is available.

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2. What do I do if I have a problem with my accommodation?

If there is a problem or you break something in the apartment please call the owner so that he can replace or fix it. If you cant reach the owner, please contact us. We'll do our best to arrange a quick solution.

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3. Do you have an office in Barcelona?

Our office is located in Barcelona's historic center. While staying in Barcelona, you are welcome to visit us to stop by and leave your luggage with us free of charge or if you have any problems. More informations.

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4. Where can I get tourism information?

Your booking voucher includes insider tips & special discounts selected for our clients: bike & scooter rental, restaurants, bars, museums, activities for children, etc.

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Our agency visits and selects the best apartments in Barcelona at the lowest price guaranteed!

Our agency Cocoon Barcelona is recommended by le Routard.