Stay Apartments FAQ

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Call us : +34 93 500 50 58+34 93 500 5058  |  info@cocoonbarcelona.com
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FAQ - Frequently Asked Questions

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During my stay

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1. Can I request additional cleaning?

Some apartments offer an additional cleaning service. You can contact us to find out whether this service is available.

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2. What do I do if I have a problem with my accommodation?

If there is a problem or you break something in the apartment please call the owner so that he can replace or fix it. If you cant reach the owner, please contact us. We'll do our best to arrange a quick solution.

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3. Do you have an office in Barcelona?

Our office is located in Barcelona's historic center. While staying in Barcelona, you are welcome to visit us to stop by and leave your luggage with us free of charge or if you have any problems. More informations.

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4. Where can I get tourism information?

Your booking voucher includes insider tips & special discounts selected for our clients: bike & scooter rental, restaurants, bars, museums, activities for children, etc.

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Didn´t find your answer? Contact us
Our company, introduction
Our agency visits and selects the best apartments in Barcelona at the lowest price guaranteed!
CITY TERRACE
90 reviews
Tom Reeves (United Kingdom)
"Would definitely go via Cocoon again."
Stay
September 2017
GAUDI LUXURY ****
63 reviews
Hassan K. (Saudi Arabia)
"From initial booking to payment to advice on airport transfers, yes. Loved the printed book in the apartment which has recommendation and description on restaurants, sightseeing etc"
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September 2017
BARCELONA CENTER SUPERIOR 1
15 reviews
Ruben MARTINEZ (Sweden)
"Very nice apartment. Clean, super big and very very central."
Stay
September 2017
BEACH STYLE
121 reviews
Ian Boydle (United Kingdom)
"Very satisfied with the booking process and communication, would use Cocoon again."
Stay
August 2017
WARHOL
35 reviews
Cassie Leicester (United Kingdom)
"Quick responses to all enquiries."
Stay
September 2017
BCN TRAVEL
166 reviews
Joana C. (Netherlands)
"We are really pleased with the appartment, price and location wise. Thank you for having us."
Stay
September 2017
CIUTADELLA PARK
162 reviews
Julia G. (Austria)
"Everything was fine, we had a very good time in Barcelona, thank you!"
Stay
September 2017
RAMBLA LICEU LOFT 2
22 reviews
Marius Adrian Stanciu (Romania)
"Very good location. Very central."
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August 2017
BARCELONA PALACIO
36 reviews
Mandy Trotter (United States)
"We had a great time and couldn't have asked for anything better"
Stay
August 2017
SUN DAYS
149 reviews
Sabine Van Cauwenbergh (Belgium)
"Je suis extrêment satisfaite de l'agence et je compte bien encore faire appel à ses services"
Stay
July 2017

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