Stay Apartments FAQ

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Call us : +34 93 500 50 58+34 93 500 5058  |  info@cocoonbarcelona.com
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FAQ - Frequently Asked Questions

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During my stay

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1. Can I request additional cleaning?

Some apartments offer an additional cleaning service. You can contact us to find out whether this service is available.

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2. What do I do if I have a problem with my accommodation?

If there is a problem or you break something in the apartment please call the owner so that he can replace or fix it. If you cant reach the owner, please contact us. We'll do our best to arrange a quick solution.

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3. Do you have an office in Barcelona?

Our office is located in Barcelona's historic center. While staying in Barcelona, you are welcome to visit us to stop by and leave your luggage with us free of charge or if you have any problems. More informations.

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4. Where can I get tourism information?

Your booking voucher includes insider tips & special discounts selected for our clients: bike & scooter rental, restaurants, bars, museums, activities for children, etc.

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Didn´t find your answer? Contact us
Our company, introduction
Our agency visits and selects the best apartments in Barcelona at the lowest price guaranteed!
RAMBLA HOLIDAYS 3
12 reviews
Joe Hennessy (Ireland)
"Communication when booking was very easy and clear,

And if you need help you have a phone no from the agency or the guy you met in the apt which is very helpful."
Stay
March 2017
BARCELONA CENTER SUPERIOR 2
4 reviews
Paul Cunningham (United States)
"Thanks again for everything. Both apartments were great!"
Stay
February 2017
BARCELONA CENTER SUPERIOR 1
4 reviews
Paul Cunningham (United States)
"Thanks again for everything. Both apartments were great!"
Stay
February 2017
WARHOL
33 reviews
Konnor Williams (Canada)
"Yes, I am very satisfied! Communication was timely and information was there. Lots of properties to pick from and there's something for everyone!
The website is easy to navigate.
Booking process was easy and quick!
We didn't need to use the emergency 24/7 line but I'm sure if we did they would have been helpful!"
Stay
January 2017
BARCELONA PALACIO
31 reviews
Nathalie J. (France)
"Satisfied absolutely"
Stay
December 2016
RAMBLA HOLIDAYS 1
5 reviews
Ben C. (United Kingdom)
"Spacious apartment and very good location. Perfect to stay with friends!"
Stay
August 2016
BLOOM
15 reviews
Wendy Tan (Canada)
"Everything went smoothly. Thanks!"
Stay
October 2016
GAUDI LUXURY ****
56 reviews
Raphael A. (United Kingdom)
"Excellent apartment in very central and charming part of Barcelona."
Stay
November 2016
TANGO
35 reviews
Jacqui Griffiths (United Kingdom)
"it's great value for money and a perfect base due to its location"
Stay
October 2016
BCN GALLERY 2
6 reviews
Golnoosh Baghi (Germany)
"We had a nice stay in Barcelona and the apartment was comfortable and clean, just as described in the website. Totally recommendable!"
Stay
October 2016

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