Stay Apartments FAQ

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Call us : +34 93 500 50 58+34 93 500 5058  |  info@cocoonbarcelona.com
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FAQ - Frequently Asked Questions

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During my stay

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1. Can I request additional cleaning?

Some apartments offer an additional cleaning service. You can contact us to find out whether this service is available.

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2. What do I do if I have a problem with my accommodation?

If there is a problem or you break something in the apartment please call the owner so that he can replace or fix it. If you cant reach the owner, please contact us. We'll do our best to arrange a quick solution.

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3. Do you have an office in Barcelona?

Our office is located in Barcelona's historic center. While staying in Barcelona, you are welcome to visit us to stop by and leave your luggage with us free of charge or if you have any problems. More informations.

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4. Where can I get tourism information?

Your booking voucher includes insider tips & special discounts selected for our clients: bike & scooter rental, restaurants, bars, museums, activities for children, etc.

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Didn´t find your answer? Contact us
Our company, introduction
Our agency visits and selects the best apartments in Barcelona at the lowest price guaranteed!
YELLOW
66 reviews
Thomas Kuehl (Germany)
"Just the wheather didn´t please us - too much rain and too cold (mid of May) - everything else was satisfying! YES! "
Rental
13 May to 20 May 2013
GOTHIC STUDIO 5
32 reviews
Jean-Marie V. (France)
"Very satisfied, no problem!"
Rental
7 May to 13 May 2013
MANHATTAN
47 reviews
Cecilia Engström (Sweden)
"YES!"
Rental
24 June to 28 June 2010
PORT STUDIO 5
9 reviews
Jaimy V. (Netherlands)
"Easy booking and good variety and availability of apartments. The option to indicate estimated time of arrival is very useful."
Rental
17 May to 21 May 2013
FLAMENCO
77 reviews
Christian V. (France)
"Everything is really nice at the apartment with good wifi connection."
Rental
13 May to 20 May 2013
RAMBLAS STAY 7
28 reviews
Anne Marie Heine (Denmark)
"Perfect location in the middle of La Rambla, with a big nice top roof terrace on 4th floor with a lovely view. "
Rental
14 May to 19 May 2013
BOSSANOVA
24 reviews
ERIC C. (France)
"Good service, very efficient"
Rental
7 May to 13 May 2013
CHARMING LUXURY
26 reviews
Christian Van der Ven (Netherlands)
"Very nice area, on walking distance from many of the tourist attractions. "
Rental
9 May to 13 May 2013
COLON
20 reviews
Margot Thoene (Netherlands)
"Everything went very good, so who knows, we come back some time."
Rental
6 May to 10 May 2013
BCN PRIVILEGE ****
27 reviews
Henri Hänninen (Finland)
"The communication was smooth without delays so I was pleased and felt safe during the process,thank you !"
Rental
8 May to 12 May 2013
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