Rentals FAQ

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Call us : +34 93 500 50 58+34 93 500 5058  |  info@cocoonbarcelona.com
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FAQ - Frequently Asked Questions

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Prices & payments

1. How do you guarantee the lowest price?

All our properties are guaranteed to be at the lowest price, thanks to our privileged relationship with the owners.

> Our lowest price guarantee policy

> Check out all our discounts

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2. Which credit cards do you accept for the pre-payment?

We accept VISA, MasterCard and American Express.

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3. Can I pay the remaining amount on arrival by credit card?

The remaining amount must be paid in cash upon arrival, unless CREDIT CARD ACCEPTED is clearly stated on the apartment page and your booking voucher.

If you need an invoice/receipt for the remaining amount to be paid upon arrival, please indicate this information during the booking process (or contact us prior to arrival). We'll inform the owner so that he can prepare it, ready for your check in.

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4. When will the security deposit be refunded?

The security deposit is refunded at check out, after an inspection to check that there is no damage and the apartment has been left in an acceptable condition.

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5. Is it safe to pay online with my credit card?

Yes, It is safe to pay by credit card. Our website is secured using the latest technology:

1. All the pages including your personal details are secured by VeriSign, the world's leading encryption system. See our certificate.

2. Credit card online payment is processed by La Caixa, one of Europe’s largest savings banks and the third largest Spanish financial group. They use SSL technology to secure your credit card details.

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Didn´t find your answer? Contact us
Our company, introduction
Our agency visits and selects the best apartments in Barcelona at the lowest price guaranteed!
BARCELONA CENTER SUPERIOR 1
6 reviews
Elizabeth Kaye (United Kingdom)
"Was clean, spacious and in such a great central location."
Stay
April 2017
BARCELONA CENTER SUPERIOR 2
5 reviews
Elizabeth Kaye (United Kingdom)
"We had an excellent time and the accommodation exceeded my expectations it was perfect!"
Stay
April 2017
YELLOW
113 reviews
Warren Gregory (New Zealand)
"communication was good and everything went to plan. Top marks."
Stay
April 2017
CIUTADELLA PARK
157 reviews
Natalie B. (Australia)
"Very satisfied! Simple and easy to deal with"
Stay
April 2017
BARCELONA PALACIO
32 reviews
Kelly Addy (United States)
"that the apartment was great as was all the staff!!"
Stay
April 2017
GAUDI LUXURY ****
58 reviews
Johan Portier (Belgium)
"The appartement is great, spacious and full of light."
Stay
April 2017
RAMBLA HOLIDAYS 3
12 reviews
Joe Hennessy (Ireland)
"Communication when booking was very easy and clear,

And if you need help you have a phone no from the agency or the guy you met in the apt which is very helpful."
Stay
March 2017
BARCELONA CENTER SUPERIOR 2
5 reviews
Paul Cunningham (United States)
"Thanks again for everything. Both apartments were great!"
Stay
February 2017
BARCELONA CENTER SUPERIOR 1
6 reviews
Paul Cunningham (United States)
"Thanks again for everything. Both apartments were great!"
Stay
February 2017
WARHOL
33 reviews
Konnor Williams (Canada)
"Yes, I am very satisfied! Communication was timely and information was there. Lots of properties to pick from and there's something for everyone!
The website is easy to navigate.
Booking process was easy and quick!
We didn't need to use the emergency 24/7 line but I'm sure if we did they would have been helpful!"
Stay
January 2017

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Our agency Cocoon Barcelona is recommended by le Routard.