Rentals FAQ

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FAQ - Frequently Asked Questions

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Prices & payments

  1. How do you guarantee the lowest price?
  2. Which credit cards do you accept for the pre-payment?
  3. Can I pay the remaining amount on arrival by credit card?
  4. When will the security deposit be refunded?
  5. Is it safe to pay online with my credit card?
1. How do you guarantee the lowest price?

All our properties are guaranteed to be at the lowest price, thanks to our privileged relationship with the owners.

> Our lowest price guarantee policy

> Check out all our discounts

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2. Which credit cards do you accept for the pre-payment?

We accept VISA, MasterCard and American Express.

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3. Can I pay the remaining amount on arrival by credit card?

The remaining amount must be paid in cash upon arrival, unless CREDIT CARD ACCEPTED is clearly stated on the apartment page and your booking voucher.

If you need an invoice/receipt for the remaining amount to be paid upon arrival, please indicate this information during the booking process (or contact us prior to arrival). We'll inform the owner so that he can prepare it, ready for your check in.

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4. When will the security deposit be refunded?

The security deposit is refunded at check out, after an inspection to check that there is no damage and the apartment has been left in an acceptable condition.

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5. Is it safe to pay online with my credit card?

Yes, It is safe to pay by credit card. Our website is secured using the latest technology:

1. All the pages including your personal details are secured by VeriSign, the world's leading encryption system. See our certificate.

2. Credit card online payment is processed by La Caixa, one of Europe’s largest savings banks and the third largest Spanish financial group. They use SSL technology to secure your credit card details.

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Our company, introduction
Testimonials>
Kurt B.  (Austria)
All went very fine, easy and without problems.
Apartment GOTIC SUITE 4
Rental 5 to 9 feb 2012
William Holt  (United Kingdom)
Very efficient and available at all times by telephone!
Apartment GOTIC SUITE 1
Rental 29 jan to 1 feb 2012
Samantha Coulson  (Australia)
We were very satisfied with the agency.
Apartment BORN HOLIDAYS 1
Rental 18 to 24 jan 2012
Stephen Crump  (Australia)
We liked being able to do our own washing and cooking and having a "home" in Barcelona.
Apartment BORNE TRIP
Rental 18 to 26 jan 2012
Muhamed K.  (Bosnia and Herzegovina)
Easy for booking and use.
Apartment RAMBLAS STYLE
Rental 4 to 8 jan 2012
Amy Whitworth  (United States)
Cocoon was very helpful when we needed to stash our bags until our apt. was ready and helping to direct us with transport to the apt. from the office and train station.
Apartment BELCANTO
Rental 7 to 16 dec 2011
Tadeusz Z.  (Poland)
Quick responses to mails, quick booking process
Apartment FINCA
Rental 31 dec to 5 jan 2012
SERGIO BONI  (France)
Freeedom, feeling to be at home
Apartment LUXURY SUITE
Rental 31 dec to 5 jan 2012
Desmond Daly  (Spain)
Extremely helpful despite our making a number of changes to the booking cocoon reacted positively to all request speedily and cheerfully.
Apartment SAGRADA VIEW
Rental 2 to 6 jan 2012
Laurien V.  (Netherlands)
Feeling like a local.
Apartment FIRA BCN
Rental 2 to 5 jan 2012
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