Rent Check Out FAQ

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Call us : +34 93 500 50 58+34 93 500 50 58  |  info@cocoonbarcelona.com

FAQ - Frequently Asked Questions

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Check-out

1. At what time is the check-out?

Check-out time is at 11:00 am.

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2. Can I check-out later?

There is no guarantee of late check out after 11:00 am as guests may be arriving in the afternoon. You can ask to the owner upon check in if a late check out is possible.

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3. Do I have to clean the apartment?

No. On departure day, you are expected to leave the apartment in reasonable conditions and take out the garbage.

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4. When do I get my security deposit refunded?

The security deposit is refunded at check out, after inspection if no damage has occured and if the apartement is left in acceptable condition.

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5. Where can I leave my luggage after the check-out?

Yes, you can store your luggages free of charge at our office during office hours (more info). Please note we aren´t responsible for luggages contents or luggages not picked up on time.

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Our company, introduction Our commitment
Testimonials
Lamia Guemara  (France)
It is the second apartment that we rent with your agency and every thing was perfect so far.
Apartment TRAVELING ONE
Rental 26 to 30 aug 2010
Thorsten Kern  (Germany)
Uncomplicated.
Easy to check-in and check-out by phone, always available!
Apartment BORN DOWN TOWN 2
Rental 26 to 31 aug 2010
Tamsin A.  (United Kingdom)
Very helpful gentleman met us at the apartment and gave us a lot of information. Very good service.
Apartment RAMBLAS TOUCH
Rental 27 to 30 aug 2010
Allison S.  (United Kingdom)
I was satisfied with the agency - they were always prompt in their replies to my emails, and provided an easy booking process.
The space and freedom that an apartment provides, while having the market across the road allowed us to feast on local produce for breakfast, lunch and dinner!
Apartment CASA HOLIDAYS
Rental 26 to 30 aug 2010
Hobart C.  (United States)
The process was easy, and the Cocoon personnel could not have been more helpful.
Apartment CHARMING LUXURY
Rental 2 to 27 aug 2010
Sarah Brown B.  (United Kingdom)
John was really helpful and friendly and very prompt. The emails we had beforehand were also efficient and friendly.
Apartment CHUPITO 2
Rental 21 to 25 aug 2010
Harriet Mortimer  (United Kingdom)
Able to come and go as we pleased and could cook up big feast at any time of day.
Apartment FINCA
Rental 11 to 18 aug 2010
Luc Van Dijck  (Belgium)
Good match between information on website/pictures and reality.
Apartment BEACH SUN
Rental 4 to 11 aug 2010
Veronika Jedlovszky  (United States)
Yes, helpful agent on the phone walked me through the process, reliable, prompt service.
Apartment GIN FIZZ
Rental 31 jul to 8 aug 2010
My N.  (Sweden)
When staying for more than a couple of days renting an apartment is perfect. You can make yourself at home while you are away from home.
Apartment BORN STYLE 2
Rental 26 jul to 1 aug 2010
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