Rent Check In FAQ

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FAQ - Frequently Asked Questions

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Check-in

1. At what time can I check-in?

The standard check-in time is between 3:00pm and 8:00pm. Once you have collected your luggage at the airport or one hour prior to your scheduled meeting time, we ask you to call the owner to confirm that you will be on time. Contact details are indicated in your booking voucher.

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2. Can I check-in earlier?

Sometimes an early check-in is possible depending on the accommodation availability. Upon arrival you can ask the owner if he can do an early check-in.

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3. Do I have to pay a charge for a late check-in?

Yes. There is a €20 extra charge after 8pm and €35 extra charge after 11pm.

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4. Can I pay the remaining amount by credit card?

The remaining amount has to be paid in cash upon arrival, unless it is clearly stated CREDIT CARD ACCEPTED on the apartment page and your booking voucher.

If you need an invoice/receipt for the remaining amount to be paid upon arrival, please indicate this information during the booking process. We'll inform the owner so that he can prepare it, ready for your check-in.

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Testimonials>
William Holt  (United Kingdom)
Very efficient and available at all times by telephone!
Apartment GOTIC SUITE 1
Rental 29 jan to 1 feb 2012
Samantha Coulson  (Australia)
We were very satisfied with the agency.
Apartment BORN HOLIDAYS 1
Rental 18 to 24 jan 2012
Stephen Crump  (Australia)
We liked being able to do our own washing and cooking and having a "home" in Barcelona.
Apartment BORNE TRIP
Rental 18 to 26 jan 2012
Muhamed K.  (Bosnia and Herzegovina)
Easy for booking and use.
Apartment RAMBLAS STYLE
Rental 4 to 8 jan 2012
Amy Whitworth  (United States)
Cocoon was very helpful when we needed to stash our bags until our apt. was ready and helping to direct us with transport to the apt. from the office and train station.
Apartment BELCANTO
Rental 7 to 16 dec 2011
Tadeusz Z.  (Poland)
Quick responses to mails, quick booking process
Apartment FINCA
Rental 31 dec to 5 jan 2012
SERGIO BONI  (France)
Freeedom, feeling to be at home
Apartment LUXURY SUITE
Rental 31 dec to 5 jan 2012
Desmond Daly  (Spain)
Extremely helpful despite our making a number of changes to the booking cocoon reacted positively to all request speedily and cheerfully.
Apartment SAGRADA VIEW
Rental 2 to 6 jan 2012
Laurien V.  (Netherlands)
Feeling like a local.
Apartment FIRA BCN
Rental 2 to 5 jan 2012
Andreas S.  (Germany)
We liked the neighbourhood - short ways to amazing restaurants and sights!
Apartment AMPLE
Rental 30 dec to 4 jan 2012
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