Rent Check In FAQ

FAQ - Frequently Asked Questions

Check-in

At what time can I check-in?
Can I check-in earlier?
Do I have to pay a fee for a late check-in?
Can I pay by credit card the remaining amount?

1. At what time can I check-in?

The standard check-in time is from 3:00pm till 8:00pm. Once you have picked up your luggages at the airport or one hour prior to your scheduled meeting time, we ask you to call the owner to confirm that you will be on time. Contact details are indicated in your reservation ticket.

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2. Can I check-in earlier?

Sometimes an early check-in is possible depending on the accommodation availability. You can ask the owner upon arrival if he can make an early check in.

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3. Do I have to pay a fee for a late check-in?

Yes. There is a 20€ extra fee after 8pm and 35€ extra fee after 11pm.

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4. Can I pay by credit card the remaining amount?

The remaining amount has to be paid in cash upon arrival, unless it is clearly stated CREDIT CARD ACCEPTED on the apartment page and your booking ticket.

If you need an invoice/receipt for the remaining amount to be paid upon arrival, please indicate this information during the booking process (or contact us prior to arrival). We'll inform the owner and he will prepare it for you at check in.

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Didn´t find your answer? Contact us

Lamia Guemara (France)

It is the second apartment that we rent with your agency and every thing was perfect so far.

Apartment TRAVELING ONE
Rental 26 to 30 aug 2010

Thorsten Kern (Germany)

Uncomplicated.
Easy to check-in and check-out by phone, always available!

Apartment BORN DOWN TOWN 2
Rental 26 to 31 aug 2010

Tamsin A. (United Kingdom)

Very helpful gentleman met us at the apartment and gave us a lot of information. Very good service.

Apartment RAMBLAS TOUCH
Rental 27 to 30 aug 2010

Allison S. (United Kingdom)

I was satisfied with the agency - they were always prompt in their replies to my emails, and provided an easy booking process.
The space and freedom that an apartment provides, while having the market across the road allowed us to feast on local produce for breakfast, lunch and dinner!

Apartment CASA HOLIDAYS
Rental 26 to 30 aug 2010

Hobart C. (United States)

The process was easy, and the Cocoon personnel could not have been more helpful.

Apartment CHARMING LUXURY
Rental 2 to 27 aug 2010

Sarah Brown B. (United Kingdom)

John was really helpful and friendly and very prompt. The emails we had beforehand were also efficient and friendly.

Apartment CHUPITO 2
Rental 21 to 25 aug 2010

Harriet Mortimer (United Kingdom)

Able to come and go as we pleased and could cook up big feast at any time of day.

Apartment FINCA
Rental 11 to 18 aug 2010

Luc Van Dijck (Belgium)

Good match between information on website/pictures and reality.