Booking Apartments FAQ

Local Time in Barcelona:
Call us : +34 93 500 50 58+34 93 500 5058  |  info@cocoonbarcelona.com
Contact | FAQ/Help | Owner |
enEUR

Search not valid, please try again !

FAQ - Frequently Asked Questions

< Menu


Booking process

1. How do I book an apartment?

Quick and secure: book your apartment online in 3 easy steps:

1. Indicate your dates / number of people in the search engine and select an available apartment.


2. Fill in your personal details on the online booking form.


3. Pay the prepayment by credit card (secure payment).

You will receive your booking voucher directly by email. It includes all the information for your stay in Barcelona: apartment address, detailed map, price, owner contact details, etc. We have also included insider tips & special discounts to use during your stay in Barcelona!

^ Top
2. Is it safe to pay online with my credit card?

Yes, It is safe to pay by credit card. Our website is secured using the latest technology:

1. All the pages including your personal details are secured by VeriSign, the world's leading encryption system. See our certificate.

2. Credit card online payment is processed by La Caixa, one of Europe's largest savings banks and the third largest Spanish financial group. They use SSL technology to secure your credit card details.

^ Top
3. Do I receive a direct confirmation of my booking?

Yes, your booking is confirmed directly after the prepayment payment (credit card).

You will receive your booking voucher directly by email. It includes all the information for your stay in Barcelona: apartment address, detailed map, price, contactowner contact details, etc. We have also included insider tips & special discounts to use during your stay in Barcelona!

^ Top
4. What payment do you accept for the pre-payment?

We accept VISA, MasterCard and American Express.

^ Top
5. How many people should I book for?

The reservation has to be made for the maximum number of people staying at the apartment - even if this number changes during your stay.

^ Top
6. Do I pay for children/babies?

You only have to pay for children over 3 years of age.

For babies, baby cots are usually available free of charge. Please refer to the apartment equipment page.

^ Top
7. Can I change / cancel my booking?

To change the number of people or to add nights to your stay, contact us, by indicating your booking number and we'll do our best to make these changes.

Please note that we cannot transfer your booking to another apartment. This is considered as a cancellation. The prepayment is not refunded and you will need to make a new booking.

For further information, please read our Terms & Conditions.

^ Top
8. How can I cancel my booking?

To cancel your booking, please contact us, indicating your booking number.

For more information on cancellations, please refer to our Terms & Conditions.

^ Top
9. Can I get an invoice / receipt for my booking?

The booking voucher includes our invoice for the amount paid by credit card (pre-payment). This amount includes VAT.

If you need an invoice/receipt for the remaining amount to be paid upon arrival, please indicate this information during the booking process (or contact us prior to arrival). We'll inform the owner so that he can prepare it for your check in.

^ Top
10. Can I make a booking if I am under 18 years of age?

No, the person making the booking and signing the rental contract upon arrival has to be at least 18 years of age on the day of arrival.

^ Top
Didn´t find your answer? Contact us
Our company, introduction
Our agency visits and selects the best apartments in Barcelona at the lowest price guaranteed!
PALAU MUSICA 10
12 reviews
JGM S. (Netherlands)
"The folks at Cocoon are very friendly and helpful.

The accommodation is located in a quiet street in the old town.
Many attractions a..."
Rental
18 May to 22 May 2013
BORN SUN
92 reviews
Stefan P. (Austria)
"Satisfied with Cocoon. Everything was ok."
Rental
17 May to 21 May 2013
YELLOW
66 reviews
Thomas Kuehl (Germany)
"Just the wheather didn´t please us - too much rain and too cold (mid of May) - everything else was satisfying! YES! "
Rental
13 May to 20 May 2013
GOTHIC STUDIO 5
33 reviews
Jean-Marie V. (France)
"Very satisfied, no problem!"
Rental
7 May to 13 May 2013
MANHATTAN
47 reviews
Cecilia Engström (Sweden)
"YES!"
Rental
24 June to 28 June 2010
PORT STUDIO 5
9 reviews
Jaimy V. (Netherlands)
"Easy booking and good variety and availability of apartments. The option to indicate estimated time of arrival is very useful."
Rental
17 May to 21 May 2013
FLAMENCO
77 reviews
Christian V. (France)
"Everything is really nice at the apartment with good wifi connection."
Rental
13 May to 20 May 2013
RAMBLAS STAY 7
28 reviews
Anne Marie Heine (Denmark)
"Perfect location in the middle of La Rambla, with a big nice top roof terrace on 4th floor with a lovely view. "
Rental
14 May to 19 May 2013
BOSSANOVA
24 reviews
ERIC C. (France)
"Good service, very efficient"
Rental
7 May to 13 May 2013
CHARMING LUXURY
26 reviews
Christian Van der Ven (Netherlands)
"Very nice area, on walking distance from many of the tourist attractions. "
Rental
9 May to 13 May 2013
You told us...

ABOUT SSL CERTIFICATES
Our agency in Barcelona is recommended by le Routard.
Other cities:
Rome
Stockholm
Find Barcelona Vacation Rentals on FlipKey