Apartments in Spain FAQ

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FAQ - Frequently Asked Questions

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Arrival

1. How do I get to the apartment?

The meeting is at the apartment. The exact address and a detailed map are included in your booking voucher.

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2. Where can I find the exact address?

The exact address is indicated in your booking voucher. A detailed map is included to find easily the property upon arrival.

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3. Where do I pick up the keys?

The meeting is at the apartment. The owner or person in charge will meet you at the agreed meeting time.

Please remember to inform us of your arrival time and to keep us up to date if there are any changes.

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4. What payment is accepted for the remaining amount?

The remaining amount has to be paid in cash upon arrival, unless CREDIT CARD ACCEPTED is clearly stated on your booking voucher. An extra charge might apply for payment by credit card (usually between 3% and 4%).

If you need an invoice/receipt for the remaining amount to be paid upon arrival, please indicate this information during the booking process. The owner will prepare it, ready for your check in.

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5. Do you offer a pick-up service?

We do not offer a pick-up service.

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6. Where can I park my car?

Some apartments provide a parking space (use the Advanced search).

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7. Do I have to confirm my arrival time?

Yes, you have to enter your arrival time when you make your booking (landing time & airport if arriving by plane).

If you dont know your arrival time when making the booking, please send us the information by email no later than 3 days prior to arrival. We'll arrange your meeting time at the apartment.

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Didn´t find your answer? Contact us
Our company, introduction
Our agency visits and selects the best apartments in Barcelona at the lowest price guaranteed!
CITY TERRACE
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"Everything worked fine concerning contact with the agency"
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"The agency service was brilliant, communication was easy and efficient and I felt very confident using your services throughout my reservation experience.
We were thrilled with our stay. Thanks again."
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Richard Cohen (Canada)
"100% satisfied. We would not hesitate to recommend you."
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Jon H. (United Kingdom)
"Definitely recommend"
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"Great flat an awsome location.
Agency is very responsive. They got us an extra day for a fair price."
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Melissa Bruyere (France)
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"Communication was all good and price was very good. "
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Michelle Hurty Hurty (United States)
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Thierry Bollier (Belgium)
"not our first time with Cocoon and certainly not our last!"
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Mark Leon S. (United States)
"An excellent agency. Straightforward, honest and a pleasure to do business with. I would highly recommend to anyone looking for tasteful, well managed apartment rentals in Barcelona."
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