Apartments in Spain FAQ

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FAQ - Frequently Asked Questions

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Arrival

1. How do I get to the apartment?

The meeting is at the apartment. The exact address and a detailed map are included in your booking voucher.

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2. Where can I find the exact address?

The exact address is indicated in your booking voucher. A detailed map is included to find easily the property upon arrival.

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3. Where do I pick up the keys?

The meeting is at the apartment. The owner or person in charge will meet you at the agreed meeting time.

Please remember to inform us of your arrival time and to keep us up to date if there are any changes.

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4. What payment is accepted for the remaining amount?

The remaining amount has to be paid in cash upon arrival, unless CREDIT CARD ACCEPTED is clearly stated on your booking voucher. An extra charge might apply for payment by credit card (usually between 3% and 4%).

If you need an invoice/receipt for the remaining amount to be paid upon arrival, please indicate this information during the booking process. The owner will prepare it, ready for your check in.

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5. Do you offer a pick-up service?

We do not offer a pick-up service.

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6. Where can I park my car?

Some apartments provide a parking space (use the Advanced search).

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7. Do I have to confirm my arrival time?

Yes, you have to enter your arrival time when you make your booking (landing time & airport if arriving by plane).

If you dont know your arrival time when making the booking, please send us the information by email no later than 3 days prior to arrival. We'll arrange your meeting time at the apartment.

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Didn´t find your answer? Contact us
Our company, introduction
Our agency visits and selects the best apartments in Barcelona at the lowest price guaranteed!
GAUDI TERRACE 2
6 reviews
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"Really great agency"
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Seb C. (United Kingdom)
"Communication was all good and price was very good. "
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Michelle Hurty Hurty (United States)
"Very easy to book online. Pickup of keys easy and clear. Apartment in great shape and exactly as advertised"
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June 2018
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37 reviews
Thierry Bollier (Belgium)
"not our first time with Cocoon and certainly not our last!"
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May 2018
GAUDI LUXURY ****
65 reviews
Mark Leon S. (United States)
"An excellent agency. Straightforward, honest and a pleasure to do business with. I would highly recommend to anyone looking for tasteful, well managed apartment rentals in Barcelona."
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January 2018
CATHEDRAL 1
4 reviews
Donal O. (Ireland)
"Great value and service. Highly recommended."
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January 2018
BLOOM
20 reviews
Maria Teresa Fernandez (Ukraine)
"The location of the apartment is excellent and the apartment itself offered privacy and plenty of space for the four of us."
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October 2017
CITY TERRACE
91 reviews
Tom Reeves (United Kingdom)
"Would definitely go via Cocoon again."
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September 2017
GAUDI LUXURY ****
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Hassan K. (Saudi Arabia)
"From initial booking to payment to advice on airport transfers, yes. Loved the printed book in the apartment which has recommendation and description on restaurants, sightseeing etc"
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September 2017
BARCELONA CENTER SUPERIOR 1
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Ruben MARTINEZ (Sweden)
"Very nice apartment. Clean, super big and very very central."
Stay
September 2017

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