Apartments in Spain FAQ

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FAQ - Frequently Asked Questions

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Arrival

1. How do I go to the apartment?

The meeting is at the apartment. The exact address and a detailed map are included in your stay ticket.


To go to the city center from…


BARCELONA AIRPORT (BCN)
Bus: Blue bus (called Aerobus) in front of the main airport entrance.
Price (approx): €5,- single ticket. Timetable: 6am till 1am. Departure every 10 min. Duration: 25 min. Stops: Plaza Espanya, Plaza Universitat, Plaza Catalunya, Passeig de Gracia & Sants.
Taxi: There are many taxis waiting on the airport.

Price ( approx): €30,- for 4 people (luggage included). Duration: about 25 min.


GERONA AIRPORT (GRO)
Bus: The timetable of the buses to and from Barcelona are corresponding with the arrivals/ departures of the flights.

Price (approx.): €12,- single ticket. Duration: 1,5h. Arrival at bus station Estación del Norte. (metro: Arc de Triomf – Red line L1)
Website: www.sagales.com

REUS AIRPORT (REU)
Bus: The timetable of the buses to and from Barcelona are corresponding with the arrivals/ departures of the flights.

Price (approx.): €12,- single ticket. Duration: 1,5h. Arrival at bus & train station Sants (metro: Sants – Green line L3 and Blue line L5)
Website: www.igualadina.com


CAR
It is not posible to park for free in Barcelona center. You have to park your car in a public car park. More information: Where to park my car?


TRANSFERS
To book online an airport transfer, we recommend the spanish company Suntransfers. A -10% discount code is included in your Cocoon voucher.

Website: www.suntransfers.com

 

NOTE: This information is also included in your stay ticket.

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2. Where can I find the exact address?

The exact address is indicated in your booking ticket. A detailed map is included to find easily the property upon arrival in Barcelona.

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3. Where do I pick up the keys?

The meeting is at the apartment. The owner or person in charge will receive you at the accorded meeting time.

 

Please remember to inform us of your arrival time and to keep us up to date if there is any changes.

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4. What payment are accepted for the remaining amount?

The remaining amount has to be paid in cash upon arrival, unless it is clearly stated CREDIT CARD ACCEPTED on your booking ticket. Extra charge might apply for payment by credit card (usually between 3% to 4%).

 

If you need an invoice/receipt for the remaining amount to be paid upon arrival, please indicate this information during the booking process (or contact us prior to arrival). We'll inform the owner so he gives it to you at the check in.

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5. Do you offer a pick-up service?

We do not offer pick-up service.

 

To book online an airport transfer, we recommend the spanish company Suntransfers. A -10% discount code is included in your Cocoon voucher.

Website: www.suntransfers.com

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6. Where can I park my car?

Some apartments provide a parking (use the Advanced search).

 

It is not possible to park for free in Barcelona center. However, there are many car parks, often no more than 5 min walk from your apartment. Costs are around 25 €/day.

 

More information:

- Parking Barcelona
- Cheap parking Barcelona close to Estacio del Norte or in the Barcelona Forum (65€ for 2 to 10 days).

 

NOTE: This information is also included in your voucher.

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7. Do I have to confirm my arrival time?

Yes, you have to introduce your arrival time when you make your booking (landing time & airport if arriving by plane).

 

If you don´t know your time of your arrival when making the booking, please send us the information by email no later than 3 days prior to arrival. We'll arrange your meeting time at the apartment.

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Our company, introduction Our commitment
Testimonials
Lamia Guemara  (France)
It is the second apartment that we rent with your agency and every thing was perfect so far.
Apartment TRAVELING ONE
Rental 26 to 30 aug 2010
Thorsten Kern  (Germany)
Uncomplicated.
Easy to check-in and check-out by phone, always available!
Apartment BORN DOWN TOWN 2
Rental 26 to 31 aug 2010
Tamsin A.  (United Kingdom)
Very helpful gentleman met us at the apartment and gave us a lot of information. Very good service.
Apartment RAMBLAS TOUCH
Rental 27 to 30 aug 2010
Allison S.  (United Kingdom)
I was satisfied with the agency - they were always prompt in their replies to my emails, and provided an easy booking process.
The space and freedom that an apartment provides, while having the market across the road allowed us to feast on local produce for breakfast, lunch and dinner!
Apartment CASA HOLIDAYS
Rental 26 to 30 aug 2010
Hobart C.  (United States)
The process was easy, and the Cocoon personnel could not have been more helpful.
Apartment CHARMING LUXURY
Rental 2 to 27 aug 2010
Sarah Brown B.  (United Kingdom)
John was really helpful and friendly and very prompt. The emails we had beforehand were also efficient and friendly.
Apartment CHUPITO 2
Rental 21 to 25 aug 2010
Harriet Mortimer  (United Kingdom)
Able to come and go as we pleased and could cook up big feast at any time of day.
Apartment FINCA
Rental 11 to 18 aug 2010
Luc Van Dijck  (Belgium)
Good match between information on website/pictures and reality.
Apartment BEACH SUN
Rental 4 to 11 aug 2010
Veronika Jedlovszky  (United States)
Yes, helpful agent on the phone walked me through the process, reliable, prompt service.
Apartment GIN FIZZ
Rental 31 jul to 8 aug 2010
My N.  (Sweden)
When staying for more than a couple of days renting an apartment is perfect. You can make yourself at home while you are away from home.
Apartment BORN STYLE 2
Rental 26 jul to 1 aug 2010
Medias
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Petit Fute
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Living
100% Barcelona
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References
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