Apartments in Spain FAQ

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FAQ - Frequently Asked Questions

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Arrival

1. How do I get to the apartment?

The meeting is at the apartment. The exact address and a detailed map are included in your booking voucher.

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2. Where can I find the exact address?

The exact address is indicated in your booking voucher. A detailed map is included to find easily the property upon arrival.

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3. Where do I pick up the keys?

The meeting is at the apartment. The owner or person in charge will meet you at the agreed meeting time.

Please remember to inform us of your arrival time and to keep us up to date if there are any changes.

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4. What payment is accepted for the remaining amount?

The remaining amount has to be paid in cash upon arrival, unless CREDIT CARD ACCEPTED is clearly stated on your booking voucher. An extra charge might apply for payment by credit card (usually between 3% and 4%).

If you need an invoice/receipt for the remaining amount to be paid upon arrival, please indicate this information during the booking process. The owner will prepare it, ready for your check in.

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5. Do you offer a pick-up service?

We do not offer a pick-up service.

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6. Where can I park my car?

Some apartments provide a parking space (use the Advanced search).

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7. Do I have to confirm my arrival time?

Yes, you have to enter your arrival time when you make your booking (landing time & airport if arriving by plane).

If you dont know your arrival time when making the booking, please send us the information by email no later than 3 days prior to arrival. We'll arrange your meeting time at the apartment.

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Testimonials>
William Holt  (United Kingdom)
Very efficient and available at all times by telephone!
Apartment GOTIC SUITE 1
Rental 29 jan to 1 feb 2012
Samantha Coulson  (Australia)
We were very satisfied with the agency.
Apartment BORN HOLIDAYS 1
Rental 18 to 24 jan 2012
Stephen Crump  (Australia)
We liked being able to do our own washing and cooking and having a "home" in Barcelona.
Apartment BORNE TRIP
Rental 18 to 26 jan 2012
Muhamed K.  (Bosnia and Herzegovina)
Easy for booking and use.
Apartment RAMBLAS STYLE
Rental 4 to 8 jan 2012
Amy Whitworth  (United States)
Cocoon was very helpful when we needed to stash our bags until our apt. was ready and helping to direct us with transport to the apt. from the office and train station.
Apartment BELCANTO
Rental 7 to 16 dec 2011
Tadeusz Z.  (Poland)
Quick responses to mails, quick booking process
Apartment FINCA
Rental 31 dec to 5 jan 2012
SERGIO BONI  (France)
Freeedom, feeling to be at home
Apartment LUXURY SUITE
Rental 31 dec to 5 jan 2012
Desmond Daly  (Spain)
Extremely helpful despite our making a number of changes to the booking cocoon reacted positively to all request speedily and cheerfully.
Apartment SAGRADA VIEW
Rental 2 to 6 jan 2012
Laurien V.  (Netherlands)
Feeling like a local.
Apartment FIRA BCN
Rental 2 to 5 jan 2012
Andreas S.  (Germany)
We liked the neighbourhood - short ways to amazing restaurants and sights!
Apartment AMPLE
Rental 30 dec to 4 jan 2012
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