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Booking process was very straightforward, and the agency replied to my questions quickly.
It was a little hard to reach our contact (Maria) when we had the key problem. But that has more to do with our difficulty to get a phone in Barcelona... The young man at the bicycle shop was very helpful in that situation!
price was very decent for the Gothic area.
I would recommend the bedsheets could be upgraded (as they were so thin and pilling...)