Barcelona Accommodation FAQ

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FAQ - Frequently Asked Questions

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The apartment

1. Do you visit each property offered on your website?

We visit and select each property offered on our website. We take pictures and write the review. We do our best to give you a clear idea so you that you can make the right choice with confidence. Our advanced search engine (area, equipment, price, bedrooms…) and a quality ranking (ranging from 1* - basic to 4**** - luxury) are available to help you make your property selection.

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2. Where can I find the exact address?

The exact address is indicated in your booking voucher. A detailed map is included so that you can access the apartment easily.

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3. Are towels and bed linen provided?

Yes, towels and bed linen are provided for all guests.

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4. Is it possible to request a baby cot?

Yes, you can request a baby cot for most of the apartments. Simply check the option on the booking form. The service is often free of charge (see the accommodation equipment details).

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5. Do you provide information on the area?

Each apartment has a location map. A photographic presentation of the area and an explanation is also provided on the website.

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6. Can I bring my pet?

Some owners allow pets in the apartments. Contact us to find out whether the accommodation you have selected allows pets.

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7. Can I smoke in the apartment?

Please refer to the equipment section for each apartment to check whether smoking is allowed. Smoking on balconies or terraces is always permitted.

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Didn´t find an answer to your question? Contact us
Our company, introduction
Our agency visits and selects the best apartments in Barcelona at the lowest price guaranteed!
CITY TERRACE
90 reviews
Tom Reeves (United Kingdom)
"Would definitely go via Cocoon again."
Stay
September 2017
GAUDI LUXURY ****
63 reviews
Hassan K. (Saudi Arabia)
"From initial booking to payment to advice on airport transfers, yes. Loved the printed book in the apartment which has recommendation and description on restaurants, sightseeing etc"
Stay
September 2017
BARCELONA CENTER SUPERIOR 1
15 reviews
Ruben MARTINEZ (Sweden)
"Very nice apartment. Clean, super big and very very central."
Stay
September 2017
BEACH STYLE
121 reviews
Ian Boydle (United Kingdom)
"Very satisfied with the booking process and communication, would use Cocoon again."
Stay
August 2017
WARHOL
35 reviews
Cassie Leicester (United Kingdom)
"Quick responses to all enquiries."
Stay
September 2017
BCN TRAVEL
166 reviews
Joana C. (Netherlands)
"We are really pleased with the appartment, price and location wise. Thank you for having us."
Stay
September 2017
CIUTADELLA PARK
162 reviews
Julia G. (Austria)
"Everything was fine, we had a very good time in Barcelona, thank you!"
Stay
September 2017
RAMBLA LICEU LOFT 2
22 reviews
Marius Adrian Stanciu (Romania)
"Very good location. Very central."
Stay
August 2017
BARCELONA PALACIO
36 reviews
Mandy Trotter (United States)
"We had a great time and couldn't have asked for anything better"
Stay
August 2017
SUN DAYS
149 reviews
Sabine Van Cauwenbergh (Belgium)
"Je suis extrêment satisfaite de l'agence et je compte bien encore faire appel à ses services"
Stay
July 2017

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