Barcelona Accommodation FAQ

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FAQ - Frequently Asked Questions

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The apartment

1. Do you visit each property offered on your website?

We visit and select each property offered on our website. We take pictures and write the review. We do our best to give you a clear idea so you that you can make the right choice with confidence. Our advanced search engine (area, equipment, price, bedrooms…) and a quality ranking (ranging from 1* - basic to 4**** - luxury) are available to help you make your property selection.

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2. Where can I find the exact address?

The exact address is indicated in your booking voucher. A detailed map is included so that you can access the apartment easily.

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3. Are towels and bed linen provided?

Yes, towels and bed linen are provided for all guests.

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4. Is it possible to request a baby cot?

Yes, you can request a baby cot for most of the apartments. Simply check the option on the booking form. The service is often free of charge (see the accommodation equipment details).

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5. Do you provide information on the area?

Each apartment has a location map. A photographic presentation of the area and an explanation is also provided on the website.

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6. Can I bring my pet?

Some owners allow pets in the apartments. Contact us to find out whether the accommodation you have selected allows pets.

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7. Can I smoke in the apartment?

Please refer to the equipment section for each apartment to check whether smoking is allowed. Smoking on balconies or terraces is always permitted.

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Didn´t find an answer to your question? Contact us
Our company, introduction
Our agency visits and selects the best apartments in Barcelona at the lowest price guaranteed!
RAMBLA LICEU LOFT 4
4 reviews
Seb C. (United Kingdom)
"Communication was all good and price was very good. "
Stay
September 2018
BARCELONA CENTER 2B
9 reviews
Michelle Hurty Hurty (United States)
"Very easy to book online. Pickup of keys easy and clear. Apartment in great shape and exactly as advertised"
Stay
June 2018
BARCELONA PALACIO
37 reviews
Thierry Bollier (Belgium)
"not our first time with Cocoon and certainly not our last!"
Stay
May 2018
GAUDI LUXURY ****
65 reviews
Mark Leon S. (United States)
"An excellent agency. Straightforward, honest and a pleasure to do business with. I would highly recommend to anyone looking for tasteful, well managed apartment rentals in Barcelona."
Stay
January 2018
CATHEDRAL 1
4 reviews
Donal O. (Ireland)
"Great value and service. Highly recommended."
Stay
January 2018
BLOOM
20 reviews
Maria Teresa Fernandez (Ukraine)
"The location of the apartment is excellent and the apartment itself offered privacy and plenty of space for the four of us."
Stay
October 2017
CITY TERRACE
91 reviews
Tom Reeves (United Kingdom)
"Would definitely go via Cocoon again."
Stay
September 2017
GAUDI LUXURY ****
65 reviews
Hassan K. (Saudi Arabia)
"From initial booking to payment to advice on airport transfers, yes. Loved the printed book in the apartment which has recommendation and description on restaurants, sightseeing etc"
Stay
September 2017
BARCELONA CENTER SUPERIOR 1
19 reviews
Ruben MARTINEZ (Sweden)
"Very nice apartment. Clean, super big and very very central."
Stay
September 2017
BEACH STYLE
121 reviews
Ian Boydle (United Kingdom)
"Very satisfied with the booking process and communication, would use Cocoon again."
Stay
August 2017

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